Archer's Bikes Agreements
When everything goes right, we are all happy. But, unfortunately, sometimes things are not perfect. Our agreements with you help us both agree on how our transactions and resulting conditions are handled. Ultimately, we want to resolve any issues to everyone's satisfaction. The following are our policies, terms, and conditions that apply to our services provided, rentals, and sales.
Learn About Your PurchaseWe recommend taking time to get to know your new bike and accessories. Practice riding in a safe open area, with e-bike power off, until you feel confident riding in more difficult terrain. Practice builds confidence and competence over time. Wear a helmet. Take your time.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, special orders need to be picked up within 15 days or a 10% restocking fee will be charged.
All products are sold under the policies of the respective Manufacturer or Retailer. All assembly on operating directions of the Manufacturer or Retailer must be followed when using any product purchased through Archer's Bikes. Specifically, bikes should be assembled by a qualified bike mechanic to ensure correct assembly. Archer's Bikes will not be responsible for damage or injury caused by improper assembly of products purchased through our website or other website (Amazon, Craig's List, e-Bay, Google, BikeExchange, etc.) or if directions and instructions for proper use are not followed. You may not qualify for any applicable Manufacturer or Retailer warranty if you do not follow their policies for assembly and use. Please consult the Manufacturer or Retailer's policies prior to assembly and use of your product.
Some variations do occur during manufacturing. As a result, appearance, specifications and price are subject to change without notice. Used and refurbished sales are final and not refundable.
Pricing mistakes - If an item is priced incorrectly online, we reserve the right to cancel the order and refund the customer's money because of pricing errors (or for any reason).
For customized items or special orders placed by Customer, a non-refundable deposit will be required to place the order. In addition, Customer will be responsible for any restocking charges or return fees assessed by the manufacturer, if the order is cancelled. Customer will forfeit deposit if item is not picked up within 30-days from receipt of merchandise by AB, as compensation for handling.
For new Vehicles, the Customer is entitled to a no-cost health check of the vehicle at 30-days (±15 days) and at one year (±30 days) from the purchase date. For Used Vehicles, the Customer is entitled to a no obligation, no cost, health check of vehicle during the first month of ownership. Customer will be required to bring the vehicle to the shop and leave it for the service department to make the health check.
Occasionally, some items are unexpectedly out of stock or unavailable and may be back ordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.
Due to our dealer agreements, some bikes may not be eligible for shipping.
If we ship a bike to you, we recommend that you have the bike assembled by a professional bike shop. Used, demo, scratch and dent, and refurbished bikes are sold as-is.
Due to territory restrictions, customers must take possession of most new bike purchases at the store. Claims for damages due to shipping must be made to carrier. New and used bicycles are sold as-is, no returns. Please make certain this is the item you want before ordering.
For bicycles, please allow at least 10 business days for processing and delivery. Some bikes must go by truck due to weight or other restrictions and may take longer. Orders usually ship three business day after being placed.
We do not ship outside of the Contiguous US. Call for special shipping to Alaska and Hawaii.
If an item arrives damaged due to shipping, the Customer must make a claim to the shipper for relief. In any event, if Customer makes a claim or dispute, Customer must deliver merchandise or vehicle, at Customer's expense, to AB's main office location for relief. Shipping charges are non-refundable.
Shipping charges and delivery fees are dependent on weight and distance from the shop. We only ship within the contiguous United States. Oversized & hazardous materials are subject to additional costs for packing and shipping. Your quote for shipping is shown at checkout but is not a guarantee. Some items may be subject to additional shipping and handling charges.
Disruptions to the Supply Chain
Archer's Bikes cannot guarantee delivery dates. Furthermore, because parts are difficult to find, many manufacturers are making substitutions. These substitutions are to be of equal performance and quality. Furthermore, some paint and color changes may occur. Archer's Bikes cannot guarantee that the specifications, color, or parts will perfectly match the pictures shown online. All substitutions, or changes to color, may occur and without notice.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Return and Refund Policy of Online Orders
If there's a problem with something you purchased from us, please give us a call, within 14 days of receipt of the item to see if it can be resolved. We do not offer an unconditional satisfaction guarantee on any products, however due to our high level of customer service, we will always endeavor to keep customers happy and satisfied. If your product is faulty, at our option, it will be replaced with an identical product, repair parts provided, or repaired at our shop. If we cannot replace or repair the product, we will offer you the option of choosing another product of the same value or, at our option, provide you with a refund for the total value of the faulty product. All authorized returns shipped to us must have a return authorization number to be considered for refund or repair and have the return authorization number clearly marked on the outside of the package or the item will be refused. You can either bring the item to our store or ship it back, but we do not pay for return shipping. Ship authorized returns via insured Ground UPS or insured US Mail (we do not accept CODs). Used vehicles/bicycles and used merchandise are sold as-is and may not be returned. Damaged or items that cannot be resold as new or not in the original, unopened packaging, or otherwise altered are subject to a restocking or refurbishing fee. Labor and service charges are non-refundable. No refunds or exchanges are offered after 30-days. No adjustments will be made unles the item is returned as described.
Contact Information For Returns or Exchanges
To obtain a return authorization for qualified products, call our main store at 1-480-275-5818 and ask the retruns department, send us an e-mail at firstname.lastname@example.org, or send a communication via US Mail at 1530 N Country Club Dr, Mesa, AZ 85201. Please include as much detail as possible to help us identify the issue and product: Product description, purchase date, date product was received, name/address/phone/email of buyer, complaint or issue.
Pricing & Specifications
All prices are subject to change without notice. Call store to verify price and availability. Due to supply chain issues and supplier/manufacturer substitutions, changes may occur to the specifications and color without notice.
Limitation and Disclaimer of Warranties
Any warranties on the bicycle, e-bike, gas bike (collectively "vehicle"), parts or accessories, whether express or implied and including any warranty of merchantability or fitness for a particular purpose, are limited to those offered by the manufacturer. Archer Bikes ("AB") disclaims all warranties, whether express or implied, on the vehicle, parts or accessories, including any warranty of merchantability or fitness for a particular purpose. The Customer may obtain warranty service from any provider associated with or authorized by the manufacturer. Warranties do not cover damage to the frame, fork, rims, or flat tires. Warranties do not cover user negligence or wear items (tires, brakes, chain, etc.). Only written warranties apply. Verbal statements of warranty or fitness of use are explicitly excluded from any warranty or guarantee.
Customer accepts any used vehicle purchased "As-Is" and agrees that they have thoroughly inspected the vehicle to their complete satisfaction prior to possession. Used items do not carry any warranty.
AB warrants any new vehicle for one year from the date of purchase for mechanical defects that existed prior to Customer possession. Any mechanical defect found by Customer after taking possession—other than those caused by Customer or by the negligence of the Customer or as the consequence of others—during the warranty period, will be repaired at no labor cost to the Customer.
Flat tires and punctures are not covered by any warranty or guarantee under any conditions.
For services rendered remotely and for deliveries, some warranties may apply to the vehicle, parts, or work done. If a defect is not directly related to the original repair, is not covered by the manufacturer's warranty, or is a new problem, as determined by Archer's Bikes, the Customer is responsible for all costs associated with the repair or service call. If the Customer had the vehicle delivered to their location or the repair was done remotely, the Customer is responsible for bringing the vehicle to the shop for remedy. Archer's Bikes reserve the right to cover trip charges or repairs at its sole discretion. Warranties do not include repairs or remedies anywhere except at the Archer's Bikes store location. If any work is done at the Customer's location, the Customer is responsible for any additional mobile service charges or a trip charge, regardless of any warranties. Flat tires are not covered by any warranty.
Special Conditions for Gas Operated Bikes and E-Bike Kits
In addition to the conditions contained herein, any vehicle or kit, gas or electric, new or used, assembled from a kit or un-assembled, by AB or by anyone else, that utilizes a gas-operated motor or electric motor, is hereby excluded from any and all warranties, expressed or implied, and is sold as-is. AB expressly excludes any and all claims for damages, actual or consequential, arising from the purchase or use of any and all kits or Vehicles assembled from a kit.
Dealer Additions and Deletion of Accessories
Customer may request AB to make the additions and deletions of accessories. Customer understands and agrees that certain parts or merchandise additions may not conform exactly with factory installed additions. Customer understands that AB already may have added equipment or accessories to the vehicle.
Customer agrees the maximum amount recoverable for damages of any kind shall not exceed the cost of the merchandise, vehicle or service. The Customer's sole remedy for damages or claims of any type will be repair or refund.
Once the Customer takes possession of the vehicle, we leave the Customer's location, or the Customer leaves the business property of AB with the vehicle, the Customer accepts the vehicle as complete and to their full satisfaction.
Acknowledgement of Risk and Limitation of Liability
Customer understands that using a vehicle has inherent risks of injury to the Customer or others. Risks of injury include, but are not limited to, minor bumps and bruises, major injuries or even death, and as such, Customer certifies that he/she/they are fully competent and skilled to operate the vehicle under all conditions. The Customer and any other operators/passengers/riders or others hereby personally accept all risks and liabilities of any and all activity associated with the vehicle or merchandise.
Leaving the battery on the charger might be dangerous should the circuitry malfunction in the battery or the charger. Furthermore, it's best not to leave any charging battery unattended, just to be safe. It is an electrical appliance, and the safest way to handle it is never to leave it unattended, especially overnight, and limit the charging time to four hours. If it is not charged in four hours, give it a break to cool off. The charger and the battery may get warm but never too hot to touch. Finally, always refer to the manufacturer's guidelines for the proper use of your battery and charger.If your battery shows signs of swelling, hot spots, or damaged electrical terminals: stop using it. Recycle it properly, referring to the manufacturer's guidelines.
Merchandise: With a copy of your original Sales Receipt, Customer may return any new merchandise within 30-days of purchase for exchange or full refund, as long as it is in the original manufacturer's package, in new condition, unused, and complete.
New Bikes: All new bicycle sales are final and may not be returned for a refund.
Used Bikes: All used vehicles or used merchandise sales are final, sold as-is, and may not be returned for refund. Used motorized vehicles purchased for $500 or more, and used un-powered vehicles purchased for $100 or more, may be considered for exchange within 10-days of original purchase or 100 miles, whichever is sooner, for a full in-store credit, less 10% of the purchase price (excluding sales tax), applied to any other used or new vehicle of equal or greater value, as long as the vehicle being exchanged is in equal or better condition as it was at the time of purchase. AB reserves the right to discount or reject the exchange request at its full and sole discretion. If the Customer identifies a defect in a used bicycle within 30-days of purchase, AB may, at its discretion, repair the defect at no labor cost to the Customer. The Customer must pay for parts. In any case, the bicycle must be presented at our shop for all repairs.
Service: All service is accepted by the Customer as satisfactory when they pick up the bike. There are no refunds for labor services.
At AB's sole discretion, selected items may be held for up to 30-days on deposit. Customer may make payments toward the item at any time during the 30-day period. The initial deposit for the item is non-refundable and forfeited by the Customer at the end of the 30-day holding period if the balance is not paid in full. Additional payments made during or after the hold period will be forfeited after 30 days from the payment. Customer may pay the balance due at any time during the hold period and redeem the item, completing the transaction. Payments do not accrue interest. Forfeited deposits will be considered fair compensation to AB for liquidated damages for removing the item for sale, administrative costs and storage.
Accounts and Store Credit
Purchases made on account must be paid in full every 30 days. 1.5% interest per month will accrue on past due accounts. Store credit must be used in 90 days or less. Credit account balances for a store credit or deposits that are over 90 days old are forfeited. No interest will accrue on unused store credit.
Read your Sales, Rental, and Service agreement for more details.See below the agreements between Archer's Bikes and you when we do business together: