Our Values - Who We Are
Integrity is about honesty and trust. We strive to always do the right thing. Building trust is about fairness for both our customer and our business. We put our customer's first by providing open and honest choices for them to make informed decisions. We believe we should make a profit, not through exploitation, but by offering that which our competitors do not.
We are committed to our core customers and community by offering products and services other bike shops avoid. We feel we are accountable to make the world a better place by our personal actions and by the way we do business. This extends to our employees and working environment, were we see ourselves as the builders with a greater purpose, integrated into a larger sense of family and community.
For us, it's about the long-term. Exceptional customer service, no matter how you look or what you ride, is our goal. We build relationships by fostering a sense of responsibility to our customers and their health and fitness. For us, it's about fairness, dignity and respect. We welcome diversity and inclusion, rejecting bias and prejudice.
Market innovation and a keen focus on the future drives our strategy. We embrace new technologies and emerging product segments. Continuous improvement and a culture of embracing the future keeps us fresh and excited for the next big idea.
A Brief History
In early 2013, our founder, Mr. Archer, galvanized a concept and tested marketing theories on what a bicycle shop should be. He found that there was an under served market for inexpensive bikes. Most frugal buyers were going to the department stores, like Walmart and Target, to get their child or themselves a bike. Unfortunately, as often the case, these bikes are cheaply made and poorly put together. Archer then started buying used bikes, checking each for safety and operation, and selling them on Craig's List. As a group, thrifty buyers were eager to drive across town to buy a decent bike for a realistic price.
Most bike shops are organized around moving new bikes each season from the new model year. Their profit dollars are seen in the higher-priced models. Other options are the impersonal large retailers. Either way, good cheap bikes are hard to find. Worse yet, even if a buyer finds a used bike on Craig's List, there is no guarantee it is not broken or has some concealed or unknown damage.
Archer soon realized that a used bike store, with many options, and a guarantee, was a viable business prospect. In January of 2015, Mr. Archer and his son opened Archer's Bikes first location in Mesa. Success soon followed as buyers realized they had an alternative. Archer also began stocking high quality, yet affordable, Haro bikes. This meant that buyers could choose new or used, making their trip to the store eventful.
Many of the used bikes Archer procures, come from trade-ins. As such, Archer made certain to be licensed as a second hand dealer and to work closely with the Mesa PD, ensuring that stolen bikes did not get bought or sold. Every bike gets a thorough checkup and is passed through the national and local crime database to ensure it's not stolen. Customers enjoy the fact that if the used bike they bought has a problem, they can get it resolved (unlike a bike bought from a private party).
From the outset, Archer also saw a need for motorized bikes (electric & Gas). Electric powered bikes, in particular, are an emerging market, with growing popularity. Today, Archer's is the leader in choice and inventory for electric bikes in Arizona. The showroom now has all types of electric bikes and trikes, one for every need.
Buyers from all over Arizona shop at Archer's Bikes. Customer satisfaction and loyalty are at the highest level. Come on down and see for yourself. Your new or used bike is waiting.
Our Culture & Our Customers
We began Archer's Bikes with careful consideration of who our customers are and what they need. What we found was an under served demographic of buyers, looking for practical and affordable transportation. This involved quality used, new, electric and gas bicycles.
Our customers told us they wanted something more than mass-market (Walmart, K-Mart, even Amazon). They said these department store bikes are not assembled well, leading to premature breakage. Also, they wanted reasonable prices and a knowledgeable staff. At a yard sale, or off Craig's List, they said there is too much risk in buying a bike from a private party because the bike may have concealed defects (or stolen). A private sale has no recourse if you buy a dud.
Over time, and after careful market testing, we found that the biggest draw was for value priced bikes in each segment: pedal, electric, and gas. Our customers also had bikes at home that were collecting dust, that they no longer wanted. With a stock of over 100 used bikes, and room for more, buying a customer's bike or taking a trade-in was easy. Today, we are always on the lookout for a good used bike to repair, guarantee and put on our floor.
Customers can now visit our shop and browse through hundreds of bikes for every application. They bring their trade-in and find their new or used bike, all in one visit. Better yet, as a full-service shop, we can advise on options to keep a bike working and make an appraisal of the value of a bike, before they put a lot of money into a repair. Our customers even use their appraisal to list their bike themselves for sale and later come back for the bike they want.
The best part at Archer's Bikes is selection, especially for electric and gas bikes. No one has the selection of built and ready-to-buy, electric and gas, bikes as we do. For powered-bike customers, this is huge. They can see the bike they want before they buy it.
At Archer's Bikes, we welcome everyone. Even if you bought your bike on-line and it's still in a box. We can put it together for you. Some customers even have purchased a kit on-line, only to get frustrated with the build. For a modest cost, we finish the job.
If you are in the market for a good value, coupled with a pleasant buying experience, knowledgeable staff and a place to get repairs, come on in. Browse around and get comfortable with the bike you want. Parts and service for all types of bikes, even exotic kits, can be found. We are one of the very few shops that carry gas and electric bike parts in stock.
We care because we are family owned and operated. An owner is always at the shop to help you with your purchase. Our staff understands this and treats every customer with personal service. Visit today and find out for yourself why we are Arizona's largest powered bike dealer, biggest Haro dealer, and rated the highest in customer satisfaction.